Reviews

Best customer service in Boston!

Maureen Mahoney
The Oceanaire Seafood Room

Immaculate quality and wonderful service!

Laura F.

Quick, nice and courteous

Sarni always does a great job with my clothes. I wear a suit and tie every day and can rely on Sarni to get my dry cleaning done quickly and with great quality.

I drop off quickly so I never really see anyone, but during pick-up they are always nice and courteous.

Devin A.

Seamstress worked a small miracle!

Sarni's (Bedford St) seamstress worked a small miracle for me. If you're in Boston and need alterations, I highly recommend.

@TheJackieRyan on Twitter

Customer service still exists.

Sue B. on Yelp

Genuine concern, ability to deliver

Having worked in the hospitality industry for over 30 years, I can speak to the topic of service quality with a degree of authority.

My experience with you and your team during this period of disruption to my home office and personal belongings was a pleasure. 

Your genuine concern, your ability to over deliver on your promises and being a man of your word are unique qualities that will always win the affections of your customers.

To top it off… you hit the “home run” of service delivery by taking the extra step of reimbursing me for a favorite shirt and taking time to personally stop by my home to shake my hand and say thank you!

Bravo Ken!…

By putting the customer first from the “top guy” clearly sets an example for your employees to follow, and I am sure, would make your grandfather proud!

A truly satisfied customer,

Joe Rogan

Above and Beyond Service

I cannot properly express how much I appreciate your help shipping my dress to Florida for a wedding I am attending on Saturday. If I am missing any information please do not hesitate to contact me at the number below…..

Items in order: 2 dresses one violet from Calypso and one black dress with a beaded neckline from white house black market. Technically I only need the black dress but if it's easier to send them both, I understand.

Ken, I humbled by your above and beyond for service. If you need to reach me at all over the next day or so please do not hesitate to contact me at: xxxxxxxxx

With gratitude,

Lauren Gibbons

Sarni Cleaners always consistent

Great pick up and delivery. Always on time with clothes. professional quality. good customer service. Always my first choice for dry cleaners.

kelse alexander

Great Dry Cleaner

I use Sarni Cleaners to pick up my cleaning because it is convenient with fast turnaround. Quality of work is excellent and driver is pleasant and courteous.

PhatDaddy

Great for quick and high quality dry cleaning

I took my dry cleaning to the store (though they do pick and deliver). The work was excellent and the customer service wowed me .. very friendly and did a great job answering my questions. And the turn around was quick. I highly recommend for dry cleaning in Boston.

bostonresident99

Fine

They do a great job with really tough stains... I ruined a dress with an iron and told them i was going to donate it if they couldn't get the stain out, so i signed a waiver and luckily they were able to remove the stain.

boston02116

Fantastic job with alterations

I picked up the dress I got altered here, and they did a fantastic job. I just had it taken in--a dress that was about 3 sizes too big for me--but it now fits perfectly. Would definitely consider using them for small alterations again. Friendly people and I'm happy with the work they did on my dress. It cost me $35 for the alteration, so it wasn't too expensive.

Ellie W., Boston, MA (Yelp)

Very Good Dry Cleaners

Sarni dry cleaners is a very customer friendly business. they do all kinds of cleaning and laundry.they have a great staff who make each visit very good. they do their work on time and always do a very good job.i have never had any problems with them since i started with them.great prices.

trish w.

Nice job

I like this place I take some of my work clothes here that are gentle washing material and they do a great job really they do. I feel that they care whether your clothes come out good or not and they do a great job cause they care. They have been in business for a long time and they never have mad customers here. I will stay with them till the day they close up this place but i know they wont.

Paula g.

I love this place they do my suits once a week and they have given me a deal. If I bring in more than 5 pieces they give me 5 bucks off. They have done it a few times. I like the way the suits come out nice and pressed look great. The clothes that dry clean for me look clean, crisp, and new.

Pam d.

I have brought suits to be dry cleaned at Sarni Dry Cleaners several times. They have always done a great job cleaning the suits. They come back clean and there is not a wrinkle to be found on the suits. The shirt collars are always starched very nicely. I always get my dry cleaning back very quickly. The staff has always been pleasant and the price is good.

Amelia L.