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Sarni always does a great job with my clothes. I wear a suit and tie every day and can rely on Sarni to get my dry cleaning done quickly and with great quality. I drop off quickly so I never really see anyone, but during pick-up they are always nice and courteous.
Kudos to the good folks at @SarniCleaners for making my gameday suits look like a million dollars!
Sarni's (Bedford St) seamstress worked a small miracle for me. If you're in Boston and need alterations, I highly recommend.
Having worked in the hospitality industry for over 30 years, I can speak to the topic of service quality with a degree of authority. My experience with you and your team during this period of disruption to my home office and personal belongings was a pleasure. Your genuine concern, your ability to over deliver on your promises and being a man of your word are unique qualities that will always win the affections of your customers.
To top it off… you hit the “home run” of service delivery by taking the extra step of reimbursing me for a favorite shirt and taking time to personally stop by my home to shake my hand and say thank you!
Bravo Ken!…By putting the customer first from the “top guy” clearly sets an example for your employees to follow, and I am sure, would make your grandfather proud!
A truly satisfied customer,
I cannot properly express how much I appreciate your help shipping my dress to Florida for a wedding I am attending on Saturday. If I am missing any information please do not hesitate to contact me at the number below…..Items in order: 2 dresses one violet from Calypso and one black dress with a beaded neckline from white house black market. Technically I only need the black dress but if it's easier to send them both, I understand.
Ken, I humbled by your above and beyond for service. If you need to reach me at all over the next day or so please do not hesitate to contact me at: xxxxxxxxx
Great pick up and delivery. Always on time with clothes. professional quality. good customer service. Always my first choice for dry cleaners.
Your cleaning is better than a couple of other cleaners on Newbury St. You don't overpress the clothing which helps a lot. For more expensive items, I do upgrade to Classic Care....it's worth it. Richard at the Newbury St. location is the best! He is always pleasant and is efficient and organized. He coordinates the alteration work with the cleaning....and items are always ready on time.
No matter what type of clothing I left for dry cleaning, everything comes back immaculate, smelling wonderfully and perfectly ironed on the perch. I can't wait to wear it, it looks like brand new!!!
They do a great job with really tough stains... I ruined a dress with an iron and told them i was going to donate it if they couldn't get the stain out, so i signed a waiver and luckily they were able to remove the stain.
I picked up the dress I got altered here, and they did a fantastic job. I just had it taken in--a dress that was about 3 sizes too big for me--but it now fits perfectly. Would definitely consider using them for small alterations again. Friendly people and I'm happy with the work they did on my dress. It cost me $35 for the alteration, so it wasn't too expensive.
Mostly I just get my husbands shirts cleaned. I usually have trouble with his collars but you guys do a great job! And he's picky!
I like this place I take some of my work clothes here that are gentle washing material and they do a great job really they do. I feel that they care whether your clothes come out good or not and they do a great job cause they care. They have been in business for a long time and they never have mad customers here. I will stay with them till the day they close up this place but i know they wont.
I love this place they do my suits once a week and they have given me a deal. If I bring in more than 5 pieces they give me 5 bucks off. They have done it a few times. I like the way the suits come out nice and pressed look great. The clothes that dry clean for me look clean, crisp, and new.
I have brought suits to be dry cleaned at Sarni Dry Cleaners several times. They have always done a great job cleaning the suits. They come back clean and there is not a wrinkle to be found on the suits. The shirt collars are always starched very nicely. I always get my dry cleaning back very quickly. The staff has always been pleasant and the price is good.
I use Sarni Cleaners to pick up my cleaning because it is convenient with fast turnaround. Quality of work is excellent and driver is pleasant and courteous.
I went here when I had to have two interview dresses dry-cleaned for an interview. They allowed me to pick up one dress and change into it before my interview (they have a little screened off area), and I came back later in the day to pick up the other dress and pay! How easy is that! And the dry-cleaning quality was great to boot.
I brought in my bridesmaid dress which has a two layer skirt of satin with chiffon on the outside, he hemmed this and also he brought in the bodice, which was three layers of fabric including chiffon ruching on the outside and a built in soft inner corset. The adjustments were pretty much spot on and done quickly, he noticed right away that the bodice was too big even when I had plans to just stuff the top of this strapless dress. It never would have stayed up, it feels so much better now since it actually fits! Jean is the tailor who altered my dress, he offered a really great deal and it was ready in three days.
I love coming here to do my laundry. The washing machines are very easy to use, you can choose the setting and type of wash you want. And the dryers indeed dry your clothes in a decent amount of time... one of the attendants, Vivian, is very sweet and charming. She makes the effort to get to know the customers and also helps people learn how to use the new machines.
Amazing service!!!! I came here for a change as it was closer to where I live then my normal laundry facilities. The customer service was great and the lady with the glasses explained clearly how to use their card/payment system.
I have been going here for over 5 years, and never once have they lost or damaged any item of clothing or failed to get a stain out. The woman behind the counter not only is pleasant and helpful, but friendly, and the reason that many customers, like me, are so loyal and keep coming back. There are a number of dry cleaners in the immediate area, and so this one must be doing something right to be so busy all the time.
Wonderful! Maria is a doll. I needed my suits done by a certain time and they delivered. Literally, to my desk at my office. Would use again.
They did an excellent job of tailoring a pair of jeans for me - you can't tell that the stitching isn't original. The price ($22) was just about what I would expect to pay. Plus they were incredibly friendly. Highly recommended..
I go here with confidence. Everything I've taken in has been cleaned perfectly. I've even had some instances where I ask about an item for possible cleaning and they've been upfront with a likely negative outcome. They actually think about their work instead of just accepting everything to make a quick buck.